Setup & Logging In

If you’re looking for our setup guides, please click ‘Getting Setup’ on the navigation menu or click here. You’ll find guides on installing and updating the game, setting up Ashita or Windower, and related guides.

Connection and Setup

Launching via Ashita or Windower closes immediately or doesn’t start

When the boot loader appears, attempts to connect, then immediately disconnects and closes, a common cause is that the client files are too far out of date. Be sure to open up PlayOnline Viewer and verify that your client files are at least as new as those used by the server. You can see the current server version here.

Other potential causes:

  • Your Visual C++ (MSVC) components are out of date (see below).
  • DirectPlay is missing (see below).
  • You have not run the PlayOnline Viewer and checked files at least once after a new installation.
  • You haven’t restarted your computer since installing Final Fantasy XI.
  • Your “FINAL FANTASY XI” installation has gone missing (doesn’t show up in the drop down of Check Files in POL Viewer).

If you’re coming from the Nasomi player community or have ever used their installer, you can also get this error. There’s a process to patch your installation to work with “retail” Final Fantasy XI. You can see the full instructions here:

Launching via Ashita causes ‘bootloader’ to not respond (crash)

Bootloader is not responding

This error can be caused during a new installation when using the default -1 registry values in Ashita.

Updating the values for Window Size, Background Size, Menu Size, and Startup Position can resolve this.

For example, if your playing full screen at 1920x1080, try the following options for a full-screen, windowed (can tab out/multi-monitor)

Ashita at 1080p Fullscreen

If you’re playing in “Windowed Mode” with a resolution that fits your full screen, be sure to have “Show Border” unchecked or your menu, chat bars and UI will be shifted down and out of sight to account for the 50-75px that the border takes up at the top.

Visual C++ (MSVC) Components are missing or corrupted

If you don’t have the Visual C++ Redistributable Packages installed, you’ll need to install them (this isn’t very common since almost all games use these).

There are many different versions of these packages. Final Fantasy XI, Ashita, and Windower require the MSVC 2015 version. Even if you’re running on a 64-bit (x64) version of Windows, you’ll need the 32-bit (x86) MSVC libraries for FFXI.

You can download them from Microsoft at

DirectDraw/DirectPlay is missing

Verifying DirectPlay

In Windows 8 (?) or higher, you’ll need to enable DirectPlay in the Windows Features dialog. For new players/installations of FFXI, this setting almost always needs set as the default installation of Windows doesn’t include this legacy feature.

  1. Open Add or Remove Programs.
  2. Click to open Programs and Features.
  3. Click to open Turn Windows features on or off.
  4. Scroll down to Legacy Components and click the checkmark for DirectPlay.
  5. Click OK

You will need to restart your computer after the installation.

Launching causes a crash or “failed to initialize instance of polcorecom”

If you’re running an EU version of the client, this can be caused by Ashita or Windower not properly detecting your PlayOnline Viewer locale.


In Ashita, add the following:

  1. In your server connection string, add --lang eu to the very end of your --server line.
  2. In the connection settings, change your language to one of the EU languages.


In Windower, change the following settings by editing your settings.xml file.

  1. Update or add the key for <region>EU</region>.
  2. Update the <args> key to include --lang eu to the very end of your --server line.

Attempting to connect, but receive no error message

Exceed Limit

When connecting via the bootloader (xiloader for Windower or Ashita), if players appear to log in and are immediately sent back to the login screen, it’s likely that they have exceeded their IP-based connection limit. The server supports 3 concurrent connections by IP at a time via our Server Guidelines.

Attempting to dual box randomly causes the client to crash

Unfortunately, FFXI doesn’t handle dualboxing on DSP very well.

  • Try not running the clients as administrator to reduce the chance of crashing.
  • Be sure that one character is fully logged in before attempting to start a second character.

How do I setup my controller?

Players can configure their PS4 or XBox controller using the FFXI Config. Here’s a great video explaining the setup process: Controller Setup (PS4) video guide.

In Game

“Error 10092” when launching Final Fantasy XI

Verify that your /data directory has been copied from the PlayOnlineViewer folder into the FINAL FANTASY XI folder. See step 10 here.

POL-0001 when trying to log in


There are two potential causes for a POL-0001.

First, a POL-0001 can be caused by a core DSP bug (that’s existed since 2014) that pops up when you have more than 4 characters on a single account. Please keep it to 4 characters per account (you can create as many accounts as you like on Nocturnal Souls). If you receive this error, please contact a GM for assistance.

Bug details at

Second, players who have multiple accounts on the same IP will sometimes receive a POL-0001 if they’ve tried to log in more accounts than they have allowances for and forced a disconnect in one of their characters. DSP does a poor job managing which character belongs to which session when players multibox. To resolve this, log out all characters and log them in one at at time up without exceeding the maximum character limit.

FFXI-3101 when trying to log in


This error is caused by a few different errors:

  • There are connection issues between the Nocturnal Souls servers and your network. Please verify your ping, packet loss, and latency are OK.
  • There is a potential DNS issue on your network. Try connecting to our IP address of instead of in your Ashita or Windower settings.

POL-0033 when trying to log in

A POL-0033 is caused by the system thinking your account is still logged in.

Final Fantasy XI is like most online games where if you get logged out or disconnected, your character stays online for a few minutes until it times out (you may see players who are “red dotted”, which means they’re in the disconnecting state).

Players need to be fully disconnected and out of the game before they can log back in. You can wait a few minutes, or use the Members Portal to “unstuck character” (Members Portal > Me > {Character} > “Unstuck Character” button on right side) to force the character to disconnect and reposition them in Jeuno.

FFXI-3331 when trying to log in


There are times that require us to “version lock” the server due to an extremely breaking change. The FFXI-3331 error means that the server is currently version locked to “greater than or equal” the one listed on the home page.

Please take a moment and update your client to the latest version to log in. You can find the a walkthrough here.

FFXI-3305 when trying to log in


Similar to the POL-0033, a FFXI-3305 is caused by a player trying to log in a character that is already actively logged in and has not timed out.

Players need to be fully disconnected and out of the game before they can log back in. You can wait a few minutes, or use the Members Portal to “unstuck character” (Members Portal > Me > {Character} > “Unstuck Character” button on right side) to force the character to disconnect and reposition them in Jeuno.

FFXI-3322 when creating a character

The FFXI-3322 is a client-side error that you can receive at signup. This is caused by a character name violation.

This means that either a) the user name is already in use, or b) the user name violates the client’s “profanity” filter.

Unfortunately, the naming rules are handled by the local game client, not by the servers, so we do not have any control over this (or showing a non-Japanese error message).

Error Name Invalid

We’ve found that romanji letter combos that translate to swear words in Japanese tend to be caught by this frequently, even though they’re harmless in other languages.

“Downloading Data” then disconnect when selecting a character

Verify that you don’t have any plugins that could be causing a glitch. The following plugins are known to cause this issue for some players.

  • Windower: xivbar
  • Windower: enemybar
  • Windower: giltracker
  • Windower: weathermon
  • Windower: barfiller

If you receive this while moving zone to zone (and into a known working zone), it’s possible that you’re also having internet connection issues and have lost your connection to the login server (corrupting your session’s account key). The following may solve your problem:

  • Use our IP address of instead of when connecting.
  • Try adding --hairpin to the end of your connection string in Ashita or Windower can resolve it on some Windows 10 machines (per the DSP devs).
  • Shutdown/restart your computer, modem/router, and verify your connection to the internet is stable.
  • Check your firewall settings that you’re allowing all ports for all of the FFXI executables and/or add an exception to allow all traffic to/from
  • Try pinging a known functional service, such as for 5-10 minutes and see if you’re dropping packets; FFXI is fairly sensitive and dropped packets can cause this issue.
  • If you’re playing on Wifi, try using a wired connection; drops or reconnects of your Wifi can cause the connection to drop between the login server and client.

Frequent “black screen” when changing zones or after playing a while

We suggest using a D3D9 replacement/proxy that converts FFXI’s older DX8 API calls into DX11 or DX12.

You can use Reshade, dgVoodoo2, or atom0s’ proxy for Ashita to accomplish this.

We prefer using dgVoodoo2 as it’s easy to setup with Ashita.


  1. Download dgVoodoo2 from the link above.
  2. Extract it to a new folder at \Program Files\dgVoodoo.
  3. In \Program Files\dgVoodoo\MS\x86 copy the D3D8.dll, D3Dlmm.dll, and DDraw.dll to your \Ashita\ffxi-bootmod directory.
  4. In the \Program Files\dgVoodoo directory, open dgVoodooCp.exe.
  5. Click the Add button and point it at the \Ashita\ffxi-bootmod directory to create a configuration file.
  6. Under the DirectX Tab, set the following:
    1. Videocard: dgVoodoo Virtual 3D Accelerated Card
    2. VRAM: 4096 MB (or as high as you can take it depending on the VRAM of your card)
    3. Resolution: Unforced
    4. No mipmapping: Unchecked
    5. Filtering: App driven (you can test various forced settings depending on performance)
    6. Antialiasing (MSAA): Off (you can test various forced settings depending on performance)
  7. Click Apply at the bottom, and OK to close.

Characters on my select screen are not my own!

This is, strangely enough, a rather common DSP bug–especially for those who play on the same IP and/or multiboxers. Players cannot actually ACCESS those characters (they’ll receive a POL-0001 error). To fix this, simply close the game and attempt to reconnect.

I cannot see the UI/chat windows/party window!

This is a common problem if your window resolution matches your screen’s resolution (aka “full screen”), but you still have “Show Border” enabled.

Be sure to have “Show Border” unchecked or your menu, chat bars and UI will be shifted down and out of sight to account for the 50-75px that the border takes up at the top.

Why do I see so many things called ‘NPC’?!

You need to install the Renamer addon. Please take a moment to review our guide for Renamer.

Do note that after installing everything, if you are logged in, you need to log out and log back in for the change to take effect.